TERMS AND CONDITIONS OF SERVICE
Effective Date: August 26, 2026
Last Revised: August 26, 2026
1. SUBJECT MATTER OF THE AGREEMENT AND GENERAL PROVISIONS
1.1.These Terms and Conditions of Service («Terms» or «Agreement») constitute a legally binding agreement between:
- (1)«GOVORI» Limited Liability Company (abbreviated as «GOVORI LLC»), a company registered under the laws of the Republic of Armenia (Registration No. 999.110.1600412, TIN: 02953329, having its registered address at: Saryan str., 31 bld., 18 apt., Kentron district, Yerevan, 0002, Republic of Armenia), being the exclusive owner, operator, and rights holder of the Service, Application, and Websites (hereinafter referred to as the «Company», «Service Provider», «we», «us», or «our»);
- (2)Limited Liability Company «AMALKO-PERSONAL» (LLC «AMALKO-PERSONAL»), a company registered under the laws of the Russian Federation (OGRN/Registration No. 1137746859513, TIN: 7721806618, registered address: Room 1, Floor 2, Building 3, 3/10 Elektricheskiy Lane, Moscow, 123557, Russian Federation), acting as the Company's authorized official partner, commercial representative, and authorized billing agent within the Russian Federation; and
- (3)The individual user or legal entity accessing, registering with, or utilizing the Service (hereinafter referred to as the «User», «Corporate Client», or «you»).
1.2.The subject matter of this Agreement is the provision of access to an interactive cloud-based educational software platform, accessible via mobile applications and web interfaces (the «Service» or «Application»). The Service enables Users to study, practice, and master professional vocabulary, workplace terminology, industry-specific phraseology, and communication skills required for their employment activities, as well as providing administrative dashboard analytics to enterprise organizations.
1.3.By creating an account, redeeming an enterprise corporate access code («Company Code»), making a payment, or otherwise accessing the Service, you signify that you have read, understood, and unconditionally agreed to be bound by these Terms and the incorporated Privacy Policy.
2. USER REGISTRATION AND ACCEPTABLE USE
2.1.Registration Methods: Individual Users may create an account by providing an email address and creating a unique password, or via third-party single sign-on (SSO) services (Google Sign-In or Sign in with Apple).
2.2.Accuracy of Information: You represent and warrant that all information submitted during registration and profile creation (including name, profession/specialization, and contact details) is truthful, accurate, and current.
2.3.Account Security: You are solely responsible for maintaining the confidentiality of your authentication credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.
2.4.Avatars and Profile Representation: Users may select a graphical avatar, illustration, or personal image. Uploading an actual photographic image of the User is optional. Uploaded images must not violate third-party rights, public order, or applicable laws.
2.5.Acceptable Use Restrictions: Users and Corporate Clients shall not:
- (1)Reverse engineer, decompile, disassemble, modify, or attempt to derive the source code of the Application;
- (2)Use automated scrapers, bots, or data mining tools to extract data or materials from the Service;
- (3)Resell, sub-license, distribute, or transfer access credentials or corporate access codes to unauthorized third parties;
- (4)Transmit harmful code, viruses, or disruptive data through the Application or web platform.
3. CORPORATE CLIENTS AND ENTERPRISE ANALYTICS DASHBOARD
3.1.Corporate Licensing: Commercial organizations and employers («Corporate Clients») may purchase bulk access licenses for their employees. Access is granted via unique Company Codes or automated enterprise provisioning.
3.2.Analytics Dashboard Functionality: Sponsoring Corporate Clients receive dedicated administrative access to an internal analytical dashboard («Client Portal»). In connection with employees who activate access using the respective Company Code, the Corporate Client is provided with access to real-time user progress and performance analytics, including but not limited to:
- (1)Current learning stage and educational trajectory of each employee;
- (2)Total number of educational blocks and thematic modules successfully completed versus incomplete modules;
- (3)Final testing scores, interim quiz results, and assessment outcomes;
- (4)Time spent within the Application, frequency of sessions, and overall vocabulary mastery statistics.
3.3.Corporate Authority and Compliance: The Corporate Client represents and warrants that it has established an appropriate legal basis (such as corporate policies, employment contracts, or statutory workplace consent) under applicable data protection laws to monitor and process the learning progress of its employees via the Service.
4. INDIVIDUAL USER DATA PROCESSING AND SUPPORT FEEDBACK CHANNELS
4.1.Personal Data Consent: Individual Users expressly acknowledge and consent to the processing of their personal data (including name, email address, profession, learning analytics, and diagnostic logs) within the Application in accordance with these Terms and the Privacy Policy.
4.2.Support and Feedback Inquiries: The Service operates specialized web and email communication channels to receive and resolve User and Corporate inquiries. When submitting inquiries, the User provides personal identification data consisting of: User Name, Registered Email Address, and the Detailed Inquiry/Comment.
4.3.Classification of Support Categories:
- (1)Category 1 — Feature Requests & Product Enhancement: Inquiries, user suggestions, functional improvement ideas, and proposed vocabulary expansions;
- (2)Category 2 — Technical Support & System Errors: Bug reporting, software interruptions, pausing issues, sync failures, or other operational and performance anomalies;
- (3)Category 3 — Billing, Subscriptions & Refunds: Inquiries regarding tariff tiers, corporate billing, invoice generation, subscription activation, renewals, payment discrepancies, and refund requests for both individuals and legal entities;
- (4)Category 4 — Account Login & Access Recovery: Inquiries concerning password resets, account lockouts, enterprise code activation failures, or credential authentication problems.
4.4.Support Ingestion: All User and Corporate inquiries submitted through web forms or direct electronic mail are routed to the centralized support inbox at: support@govoriapp.com (with operational support at anushharutunyan@mail.ru). The Company endeavors to review and respond to inquiries within 48 business hours.
5. TARIFFS, PAYMENT METHODS, AND ORDER OF SERVICE PROVISION
5.1.Tariff Plans: The Service is provided on a subscription basis under various tariff plans categorized by duration (e.g., monthly, quarterly, semi-annual, annual, or custom enterprise terms). Current pricing and plan durations are published within the Application and on the official website.
5.2.Payment Channels for Individual Users (Natural Persons):
- (1)International Bank Cards: Direct in-app purchase processing via Apple App Store (In-App Purchase) and Google Play Store;
- (2)Russian Bank Cards: Web-based payment processing for Russian Ruble transactions via the authorized payment aggregator «Robokassa» on the official web version of the Service.
5.3.Payment Channels for Corporate Clients (Legal Entities):
- (1)International Corporate Settlement: Payment by commercial bank wire transfer pursuant to an invoice/contract issued directly by «GOVORI» Limited Liability Company (Republic of Armenia) in accepted foreign currencies (AMD, USD, RUB);
- (2)Russian Domestic Corporate Settlement: Payment by bank wire transfer pursuant to an invoice/contract issued by the authorized official representative in the Russian Federation, LLC «AMALKO-PERSONAL» (Moscow, Russia), in Russian Rubles (RUB).
5.4.Activation of Services:
- (1)For directly paying Users, access is activated immediately upon electronic confirmation of successful payment from the relevant payment gateway or App Store;
- (2)For enterprise users, access is unlocked upon entering a valid Company Code issued under the executed corporate contract.
5.5.Refund Policy: Individual purchases processed through Apple or Google are subject to the refund rules of the respective platform operator. Direct web transactions and corporate prepaid licenses are non-refundable except where required by mandatory provisions of applicable consumer protection legislation or explicit terms in a bilateral corporate contract.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1.The Company (and its authorized representative) has the right to:
- (1)Modify, update, enhance, or discontinue any feature, curriculum module, or functionality of the Service;
- (2)Suspend or terminate access for any User or Corporate Client that breaches these Terms or engages in fraudulent, abusive, or unlawful behavior;
- (3)Update subscription fees and tariff structures for future billing periods upon providing prior notice via the Service or website.
6.2.The Company undertakes to:
- (1)Provide access to the interactive learning features of the Application in substantial conformity with the chosen subscription plan;
- (2)Provide the Corporate Client with access to the analytical dashboard for the duration of the purchased enterprise license;
- (3)Maintain reasonable administrative, technical, and physical security measures to safeguard user data;
- (4)Provide technical support and address User inquiries received via designated support channels.
6.3.The User and Corporate Client undertake to:
- (1)Comply with all terms and conditions set forth in this Agreement and applicable laws;
- (2)Ensure timely payment for selected subscription plans or corporate licenses;
- (3)Refrain from sharing individual login credentials or leaking confidential Company Codes to unauthorized third parties;
- (4)Refrain from copying, scraping, reproducing, or commercially exploiting the intellectual property, vocabulary databases, audio recordings, or software code of the Service.
7. INTELLECTUAL PROPERTY RIGHTS
7.1.All rights, title, and interest in and to the Service, including software code, interface design, graphic assets, audio files, databases, pedagogical materials, specialized professional terminology databases, and trademarks (including «GOVORI»), are the exclusive intellectual property of «GOVORI» Limited Liability Company and its licensors.
7.2.The Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Application solely for personal or authorized internal corporate educational purposes during the paid subscription term.
8. LIABILITY AND LIMITATION OF LIABILITY
8.1.Breach of Obligations: Each party shall be liable for non-performance or improper performance of its obligations under this Agreement in accordance with applicable law and the terms herein.
8.2.«AS IS» Disclaimer: The Service and its educational content are provided on an «AS IS» and «AS AVAILABLE» basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular professional purpose, uninterrupted operation, and non-infringement.
8.3.Limitation of Damages: Under no circumstances shall the Company, LLC «AMALKO-PERSONAL», or their respective directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business data, or interruption of corporate operations, arising out of the use of or inability to use the Service.
8.4.Cap on Liability: To the maximum extent permitted by applicable law, the aggregate financial liability of the Company for any claims arising under or related to this Agreement shall not exceed the total amount actually paid by the User or Corporate Client to the Service Provider for access to the Service in the twelve (12) months immediately preceding the event giving rise to liability.
9. TERM, TERMINATION, AND MODIFICATION OF TERMS
9.1.Term: This Agreement enters into force upon the User’s or Corporate Client’s first access, registration, or payment and remains in full effect until terminated in accordance with this Section.
9.2.Permanent Account Deletion by User: An individual User may terminate this Agreement at any time by permanently deleting their account directly through the Application settings or by submitting a formal deletion request to the support team. Permanent deletion results in the immediate cancellation of active access and irrecoverable erasure or anonymization of profile data.
9.3.Termination for Cause: The Company reserves the right to suspend or terminate any account or corporate license immediately without prior notice upon discovering a material breach of these Terms, non-payment, or unauthorized commercial exploitation of the Service.
9.4.Modification of Terms: The Company reserves the right to amend or update these Terms at any time. Updated Terms will be posted on the official website and within the Application with an updated «Last Revised» date. If modifications are material, the Company will provide reasonable notice via in-app notification or email. Continued use of the Service after the effective date of revised Terms constitutes complete acceptance of the updated terms.
10. GOVERNING LAW AND DISPUTE RESOLUTION
10.1.Governing Law: This Agreement, its interpretation, performance, and any non-contractual obligations arising out of or in connection with it, shall be governed by and construed in accordance with the substantive laws of the Republic of Armenia, without regard to its conflict of law principles. For transactions and commercial billing executed within the Russian Federation via LLC «AMALKO-PERSONAL», mandatory Russian regulatory norms shall apply to the extent strictly required by law.
10.2.Pre-Trial Dispute Resolution (Mandatory Claim Procedure): In the event of any controversy, claim, or dispute arising out of or relating to this Agreement, the parties shall first attempt in good faith to resolve the dispute amicably. The aggrieved party must deliver a formal written notice of claim (specifying the claimant's details, factual basis, and specific demand) via email to: support@govoriapp.com (and anushharutunyan@mail.ru). The responding party shall review and provide a formal written response within thirty (30) calendar days from receipt of the claim.
10.3.Jurisdiction: If the dispute is not settled within the 30-day pre-trial period, it shall be submitted to the exclusive jurisdiction of the competent state courts located in Yerevan, Republic of Armenia. Where an action is brought strictly in relation to domestic Russian billing handled by LLC «AMALKO-PERSONAL», disputes shall be heard by the competent courts in Moscow, Russian Federation, in accordance with applicable jurisdictional rules.
11. MISCELLANEOUS AND CONTACT INFORMATION
11.1.Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
11.2.Entire Agreement: These Terms, together with the Privacy Policy and any executed corporate service contracts, constitute the entire agreement between you and the Company concerning the Service.
11.3.Entity and Contact Details:
SERVICE OWNER AND RIGHTS HOLDER:
«GOVORI» Limited Liability Company (GOVORI LLC)
Registration Date: 04.08.2026
Registration Number: 999.110.1600412
Taxpayer Identification Number (TIN): 02953329
Registered Address: Saryan str., 31 bld., 18 apt., Kentron district, Yerevan, 0002, Republic of Armenia
Primary Email: anushharutunyan@mail.ru
Director: Harutyunyan Anush (Ashot)
OFFICIAL COMMERCIAL REPRESENTATIVE IN RUSSIA:
Limited Liability Company «AMALKO-PERSONAL» (LLC «AMALKO-PERSONAL»)
Registration Date: 18.09.2013
Registration Number (OGRN): 1137746859513
Taxpayer Identification Number (INN): 7721806618
Registered Address: Room 1, Floor 2, Building 3, 3/10 Elektricheskiy Lane, Moscow, 123557, Russian Federation
PARTNERSHIPS AND CUSTOMER SUPPORT:
General Support, Feedback, Billing, and Account Inquiries: support@govoriapp.com
Operational Inquiries: anushharutunyan@mail.ru